Refund policy

Because our products can be large wellness items, returns are accepted within 30 days of delivery only if the item is unused, uninstalled, and in original packaging.

Installed, used, assembled, custom, or clearance items cannot be returned.
Return shipping and any applicable restocking fees are the customer’s responsibility.

If Your Product Arrives Damaged

Your order is protected.

If your product arrives damaged, please:

  • Notify us within 48 hours of delivery

  • Take clear photos of the damage and packaging

  • Note any visible damage on the delivery receipt when possible

  • Keep all packaging until the claim is resolved

Once approved by the manufacturer, we will work with the supplier to:

  • Send replacement parts, or

  • Arrange repair, or

  • Approve a replacement unit, if necessary

The solution is determined by the manufacturer and carrier, following their freight guidelines.

Important to Know

  • Cosmetic damage that doesn’t affect function is usually resolved with replacement parts

  • Full replacements or refunds are only approved when damage affects safe operation

  • Claims reported outside the required timeframe may not be approved

We’re Here to Help

We’re happy to help before and after your purchase to ensure the product is right for you and to guide you through any delivery issues.