Shipping policy
Order Processing
Once your order is placed, it is reviewed and prepared for fulfillment.
Most orders are processed within 5 business days before shipping.
Shipping methods, timelines, and delivery type may vary by product.
Please refer to the individual product listing for specific shipping details.
Shipping & Delivery
-
Products may be shipped directly from the manufacturer or from our own fulfillment locations, depending on the item
-
Some items ship via freight carrier, while smaller items may ship via standard parcel delivery
-
Large items are typically delivered via curbside freight delivery
-
Transit time generally ranges from 5–10 business days after shipment, depending on location and carrier
-
For freight deliveries, the carrier will contact you to schedule a delivery appointment
What to Expect on Delivery
-
Freight delivery includes unloading to the curb or driveway
-
Inside delivery, unpacking, or installation are not included unless clearly stated on the product page
-
Please inspect your order upon delivery and note any visible damage on the delivery receipt
Shipping Costs
Shipping costs (if applicable) are shown at checkout.
Original shipping fees are non-refundable once an order has shipped.
Delivery Issues or Delays
Occasional delays may occur due to weather, carrier schedules, or location access.
If an issue arises, we’ll help coordinate with the carrier or manufacturer to keep you informed.
Damaged Shipments
If your order arrives damaged, please notify us within 48 hours of delivery and follow the instructions in our damage policy.
We’ll work with the carrier and manufacturer to resolve the issue as quickly as possible.
Questions Before Ordering?
We’re happy to help with delivery access, timelines, or product questions before purchase to ensure a smooth experience.